**DroTurKorg Baltijas Grupa SIA**

Registration No.: 40103977394
Address: Stabu iela 61 – 82, Riga, LV-1011, Latvia
E-mail: contact@dtkgroup.eu
Website: https://www.dtkgroup.eu/

1. Introduction

DroTurKorg Baltijas Grupa SIA (hereinafter referred to as “we”, “us”, “our”, “DTK Group”, or “the Company”) is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data that we collect from you, or that you provide to us, will be processed by us.

This Privacy Policy is compliant with the following legislation:
– Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“General Data Protection Regulation” or “GDPR”)
– Personal Data Processing Law of the Republic of Latvia (Fizisko personu datu apstrādes likums), adopted on 21 June 2018
– Law on Information Society Services of the Republic of Latvia (Informācijas sabiedrības pakalpojumu likums), adopted on 4 November 2004
– Electronic Communications Law of the Republic of Latvia (Elektronisko sakaru likums), adopted on 28 October 2004, as amended

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

2. Data Controller

For the purpose of the applicable data protection legislation, the data controller is:

DroTurKorg Baltijas Grupa SIA
Registration No.: 40103977394
Address: Stabu iela 61 – 82, Riga, LV-1011, Latvia

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1. Information you provide to us:
– Identity data: first name, last name, username or similar identifier
– Contact data: billing address, delivery address, email address, telephone numbers
– Financial data: payment card details (processed through secure payment providers)
– Transaction data: details about payments to and from you and other details of products and services you have purchased from us
– Profile data: your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
– Marketing and communications data: your preferences in receiving marketing from us and our third parties and your communication preferences

3.2. Information we collect about you:
– Technical data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website
– Usage data: information about how you use our website, products and services

4. Legal Basis for Processing

In accordance with Article 6 of the GDPR and Section 25 of the Personal Data Processing Law of the Republic of Latvia, we will only process your personal data when the law allows us to. Most commonly, we will process your personal data in the following circumstances:

– Where we need to perform the contract we are about to enter into or have entered into with you (Article 6(1)(b) GDPR)
– Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (Article 6(1)(f) GDPR)
– Where we need to comply with a legal or regulatory obligation (Article 6(1)(c) GDPR)
– Where you have given explicit consent to the processing of your personal data for one or more specific purposes (Article 6(1)(a) GDPR and Section 25(1) of the Personal Data Processing Law)

5. Purposes of Processing

We use your personal data for the following purposes:

– To register you as a new customer
– To process and deliver your order
– To manage our relationship with you
– To administer and protect our business and this website
– To deliver relevant website content and advertisements to you
– To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
– To make suggestions and recommendations to you about goods or services that may be of interest to you

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider:
– The amount, nature, and sensitivity of the personal data
– The potential risk of harm from unauthorised use or disclosure of your personal data
– The purposes for which we process your personal data and whether we can achieve those purposes through other means
– The applicable legal requirements

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

7. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your personal data with:

– Service providers acting as processors who provide IT and system administration services
– Professional advisers including lawyers, bankers, auditors and insurers
– Tax authorities, regulators and other authorities who require reporting of processing activities in certain circumstances
– Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets

All our third-party service providers are required to take appropriate security measures to protect your personal data. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

8. International Transfers

We do not transfer your personal data outside the European Economic Area (EEA).

9. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Your Legal Rights

In accordance with Chapter III of the GDPR (Articles 12-23) and Chapter IV of the Personal Data Processing Law of the Republic of Latvia, you have the following rights in relation to your personal data:

– **Right to request access** to your personal data (Article 15 GDPR and Section 15 of the Personal Data Processing Law)
– **Right to request rectification** of your personal data (Article 16 GDPR and Section 16 of the Personal Data Processing Law)
– **Right to request erasure** of your personal data, also known as ‘the right to be forgotten’ (Article 17 GDPR and Section 17 of the Personal Data Processing Law)
– **Right to object to processing** of your personal data (Article 21 GDPR and Section 21 of the Personal Data Processing Law)
– **Right to request restriction of processing** your personal data (Article 18 GDPR and Section 18 of the Personal Data Processing Law)
– **Right to request transfer** of your personal data, also known as data portability (Article 20 GDPR and Section 20 of the Personal Data Processing Law)
– **Right to withdraw consent** at any time where we are relying on consent to process your personal data (Article 7(3) GDPR)
– **Right to lodge a complaint** with a supervisory authority (Article 77 GDPR and Section 4 of the Personal Data Processing Law)

If you wish to exercise any of these rights, please contact us using the details provided in Section 13.

In accordance with Article 12(5) of the GDPR, you will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

11. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

12. Changes to Our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

13. Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to:

DroTurKorg Baltijas Grupa SIA
Address: Stabu iela 61 – 82, Riga, LV-1011, Latvia
Email: [contact@dtkgroup.eu](mailto:contact@dtkgroup.eu)

14. Complaints

In accordance with Article 77 of the GDPR and Section 32 of the Personal Data Processing Law of the Republic of Latvia, you have the right to make a complaint at any time to the Data State Inspectorate (Datu valsts inspekcija, DSI), the Latvian supervisory authority for data protection issues:

**Data State Inspectorate**
Address: Elijas iela 17, Riga, LV-1050, Latvia
Email: info@dvi.gov.lv
Telephone: +371 67223131
Website: https://www.dvi.gov.lv

The procedure for submitting complaints is regulated by the Administrative Procedure Law of the Republic of Latvia (Administratīvā procesa likums) and is detailed on the DSI’s official website.

We would, however, appreciate the chance to deal with your concerns before you approach the DSI, so please contact us in the first instance.

15. Changes to This Privacy Policy

In accordance with the transparency principle enshrined in Article 5(1)(a) of the GDPR, we will notify you of any significant changes to this Privacy Policy. Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy.

*Last updated: 26 April 2025*